As typical IT integration projects, Call Center integration projects includemultivendorplatform integration, customized application development, and integrationwith ERP/ CRM.
作為典型的IT集成項目，呼叫中心集成項目涉及到多廠商的系統(tǒng)平臺集成，客制化應(yīng)用軟件的研發(fā)，與后臺業(yè)務(wù)系統(tǒng)集成等，項目管理的復(fù)雜度遠遠大于單純軟件項目。